Envoy Enphase Envoy S Troubleshooting Guide

Table of Contents

Add a header to begin generating the table of contents

Guide To Your Envoy S and IQ

The Envoy-S and Envoy-S Metered are 2nd generation monitoring products developed by Enphase Energy. Having both powerline communication (PLC) and WiFi capabilities to detect and send data from the microinverter to the Envoy-S, you can rely on this monitoring unit to send data to your solar system’s online dashboard.

What Do the Lights Mean?

The LEDs on the Envoy-S are solid green when a function is enabled or performing as expected, flashing when an operation is in progress, or solid amber when troubleshooting is required.

Network Communications LED

Solid green – Communicating with Enlighten
Flashing Green WPS – Connection in progress or the Envoy-S is attempting to connect to Enlighten
Solid Amber – Local network connection only
Off – No network connection (contact Sunbridge)

AP Mode LED

Solid Green – AP mode enabled the Envoy built-in Wi-Fi network available
Off – AP Mode disabled and Envoy Wi-Fi network unavailable

Solar Power Production LED

Solid Green – All communicating microinverters are producing
Flashing Green – Microinverter update in progress
Solid Amber – At least one microinverter is not producing
Off – Microinverters are not communicating (low light or night time)

Device Communication LED

Solid Green – All microinverters are communicating
Flashing Green – Device scan in progress
Solid Amber – At least one microinverter is not communicating
Off – Microinverters are not communicating (low light or night time)

Device Scan Button

Press to start/stop a 15-minute scan for microinverters over the power line.

Need Further Assistance?

For Sunbridge Solar customers, please don’t hesitate to contact us. For everyone else, we highly recommended you contact the company that installed your system. If they are no longer in business, we recommend going to RepairMySolarPanels.com and they will help connect you with a local repair provider.

FAQs

Is my ECU still collecting data?

As of today, Sunbridge Solar only services the installations we installed for our customers for free under our 10-year agreement.

Does Sunbridge offer Repair Services?

As of today, Sunbridge Solar only services the installations we installed for our customers for free under our 10-year agreement.

Author:

Adam Walters

Adam Walters is a writer and solar industry expert with over a decade of experience. He has written extensively on topics related to renewable energy, sustainability, and climate change, and is a passionate advocate for the transition to clean energy sources.

Email Adam

Search for your next read

Lura Kidner-Miesen

2024-01-31

I highly recommend Sunbridge Solar. I was very happy with their product, customer service, installation team, and support.

Karen Driscoll

2023-11-10

I highly recommend Sunbridge Solar. We received 3 bids. The reason we chose Sunbridge is 1. The reasonable price. 2. Local company. 3. No sales pressure and great product knowledge. Jim our salesperson and Haley our product manager guided us through the process and kept us informed every step of the way. If we had questions, they got back to us within 24 hours. Matt and the rest of the install team were hard working, efficient, friendly, and great communicators. Sunbridge Solar takes care of all the permitting. They coordinate with the utility company (and the cost of the new meter is included in the contract). No hidden costs! We have hired many contractors for a variety of home improvements over the years. None have measured up to the quality of work and customer service we received from Sunbridge Solar.

Michael Hubbard

2023-09-28

We could not be happier with Sunbridge Solar and their excellent sales, planning and installation staff. When we had some early communication issues, Jordan, Justin and Sean addressed and resolved them. The installation was a lot of work, partly due to our topography; but Garret and team addressed it with zeal and friendliness, explaining all the was occurring and ready to answer any questions. We likely cannot say enough in a sincere recommendation; but assure you of first-rate service.

Calvin Mattson

2023-09-26

Sunbridge was one of three solar companies we interviewed before settling on Sunbridge. If you are in the process of interviewing, be aware that Sunbridge uses top shelf components. The award winning panels and Enphase microconverters are noticeable superior. This is our second house that we've installed solar. These panels are superior even for generation on cloudy days. Be sure and ask for Rachel as she was much more dialed into the industry than the other companies we interviewed.

Trevor Taggart

2023-08-31

We had been looking to go Solar for the past 9 years but the costs did not add up enough to take the plunge. A friend of ours recommended Sunbridge Solar so we decided it was time to give it another look. Rachel answered the call and showed up shortly after to start the process. Between collecting power bills, planning the system, and coordinating with all applicable parties communication was great every step of the way. The installers came out and finished within 2-days and over the course of the next 10 days final inspection and installation of our bi-direction meter by the power company. We are extremely happy with the results and with an environmental conscience glad to know we are reducing our dependence on "the grid". Finally once all had been up and running Rachel came back to do a walk-through of the entire system and help streamline our use of the 'Enlighten' app to ensure we were set up correctly to also receive automatic alerts 'if' the system runs into any issues. Thanks again for such a great experience!!

Gregg R

2023-08-29

The entire process of getting solar on our house with SUNBRIDGE was professional and efficient. Our point of contact, Justin, was super responsive to probably too many questions and texts that I sent. The install team, led by Matt, inspired confidence with their communication and expertise. Matt installed our car charger too and had really helpful input as to placement which we are really appreciative of and happy with. Haley as the overall coordinator was also excellent, professional, and kind. If you are considering Solar you can do no better than going with SUNBRIDGE.

harry warren

2023-08-15

My first experience with Sunbridge Solar and SEAN was great! They were super quick to answer my questions and really friendly. SEAN was really knowledgeable and explained things in a simple way that made everything easy to understand. I love my new solar setup and would definitely tell anyone thinking about solar to check out Sunbridge Solar and SEAN!

Mark Johansen

2023-07-27

Sunbridge Solar did an excellent job installing my 26 panel 10.66Kw system on our home in SE portland. I obtained quotes from 4 different companies including Tesla. In the end Sunbridge was the best value and they had the most sensible plan for my roof. Everyone I worked with from my point man Justin, design&measurements Doug, coordinator Haley, electricians Matt & Matt, and the entire install crew, were all very helpful, professional, courteous. As of today my system has been active and producing electricity for 2 months now and I love it. I would absolutely do business with Sunbridge again and recommend them to anyone needing Solar. Thanks for the rooftop system Sunbridge!

Vance Berry

2023-07-20

Sean was incredibly helpful. He was generous with his time, making us comfortable with how the system worked, and is obviously passionate about this work. Thanks, Sean, for going above and beyond!

Steve Skinner

2023-07-12

All staff - sales, installers and office were very professional, friendly, and helpful. We are extremely happy with final product and would recommend Sunbridge Solar to everyone.